Our specialist nurses can answer your questions, recommend practical steps and provide the emotional support you and your loved ones need, when you need it most.
Our free Support Line is staffed by specialist nurses. It is open Mondays, Tuesdays, Thursdays and Fridays between 9am and 4pm, and Wednesdays between 10 am and 4 pm.
Call 0808 801 0707, or contact a nurse via email.
Our friendly nurses are specialists in pancreatic cancer and are only a call or email away. You can contact them about anything – managing symptoms, questions about your diagnosis, treatment options or just to talk about how you’re really feeling.
You can have a dedicated nurse who stays with you through everything and gets to know you and your situation. Supporting over 2,000 people affected by pancreatic cancer each year, they are specialists in pancreatic cancer.
From 4 minutes to 40 minutes, our nurses can talk and listen for as long as you need. After your call, they can provide personalised information by email or post, explaining the next steps and giving you confidence to move forward.
Find out more about each one here.
It was such a relief to be able to talk frankly with someone who was so incredibly well informed at the same time as being so compassionate. It was very liberating to be able to speak candidly. You have been such a comfort.
Our nurses are here to listen and talk about whatever you like. You may want to share your concerns or ask specific questions. Here are a few common ones:
Yes, you can leave a message and a nurse will call you back as soon as they can during our opening hours. If the time when they call you back is not convenient, we can organise a follow-up call for a better time.
We are able to speak with you and a support person if you have one to help you during the call. Alternatively, we can consider other ways to support you e.g. via email or through accessing other services.
Yes, you can email our nurses and they will get back to you, normally within 48 hours unless a weekend or public holiday. This may be a good option if it’s out of hours for the Support Line.
We will keep your personal details, along with a very brief summary of the discussion or email exchange we have had with you, on our secure database. This record is confidential and only the team involved in supporting you will be able access it. A record will only be kept if we have your consent – if you would prefer to stay anonymous that is fine too.
Using our Support Line is completely free – you will not be charged for any calls made within the UK.
We can take enquiries from outside the UK, but please be aware we can only give general information about pancreatic cancer and we are unable to advise on healthcare systems overseas.
Your feedback is important to us and helps us to give the best support we can.
If you’ve used the Support Line and would like to share your thoughts, please click the link below. Your feedback is anonymous unless you choose to share your details.
I was given advice to help care for my mum better and deal with my own feelings. I felt like I had a place to go to vent, to cry, to laugh, and to really digest what was happening. I always left the call ready to take on what was next with amazing advice.