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Support line privacy policy

At Pancreatic Cancer UK we take your right to privacy very seriously. We have set out our privacy policy for users of the Support Line Service below so you can make sure you understand how and why we use the information you give us.

When you use the Support Line Service you will be asked to provide us with contact information so that a member of the Support and Information Team can contact you (e.g. name, email and /or telephone number).

When you speak to a member of the Support and Information Team you may be asked for information about you that the Data Protection Act 1998 defines as sensitive, such as your state of health. Members of the Support and Information Team store brief information about the content of calls and emails received to the Support Line Service to enable the team to provide subsequent support. As with all the personal information you provide to us, you can be assured that any sensitive information you choose to supply will be kept in accordance with the terms of the Act and only used in accordance with this privacy policy.

Pancreatic Cancer UK is the sole owner of the information submitted by you to the Support Line Service. We may use information gathered in compiling anonymous statistics and research in the course of the Support and Information Team's stated role. However, we will not ever sell, share, or rent personally identifiable information that you have submitted to this site to third parties. The information you provide will only be used by the Support and Information Team and will not be passed to other teams within Pancreatic Cancer UK without your express permission.