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Your confidentiality

At Pancreatic Cancer UK we take your privacy very seriously. Below, we have outlined how we use the information that you share with us via our Support Line.

The Pancreatic Cancer UK Support Line (via telephone and email) is a confidential service. If you contact the specialist nurses, you may choose to provide personal information that will be used for the purposes of dealing with your enquiry and providing you with support and information. 

The nurses may discuss any information you give us, to enable them to give you the right information and support. We also ask your permission to store brief information about the content of the calls and emails you have with the Support Line to enable the nurses to provide subsequent support if you make further contact.

There are some exceptional circumstances where we may consider passing on personal information to comply with the law, for example:

  • If we believe someone is at serious risk of harm, either from themselves or others
  • If a service user threatens or abuses our staff
  • If we receive a court order requiring us to divulge information
  • If we are passed information relating to an act of terrorism, child abuse, or any other criminal offence
  • If we are legally required to share details of our service and those using it

All your data is held and processed by Pancreatic Cancer UK in accordance with the General Data Protection Regulation (the GDPR) which came into force on 25 May 2018. Under the provisions of the GDPR, you may email dataprotection@pancreaticcancer.org.uk if you want to access the information we hold on you.

For more details about how we use the data you give to us, please read our Privacy Notice.

Last update: May 2018