Patient Information Officer

About us:

Pancreatic cancer is a tough one but we’re taking it on. We are supporting those affected by the disease, investing in groundbreaking research, lobbying for greater recognition of pancreatic cancer, and being a voice for everyone involved in the fight. Together we are taking on pancreatic cancer.


We know being diagnosed with pancreatic cancer can feel very overwhelming. Our information supports people affected by pancreatic cancer at this difficult time to understand their diagnosis, help them make decisions about treatment options, and supports them in managing symptoms and side effects. We produce a pack of key information for people recently diagnosed with pancreatic cancer, as well as a range of printed publications, extensive online information, video content, and accessible resources such as Easy Read. Last year we distributed over 32,000 printed publications, and over 830,000 people accessed the information on our website.

About the role:

We are looking for a Patient Information Officer to join our lovely Services Team. The successful candidate will have direct responsibility for producing high-quality, easy-to-understand health information for people with pancreatic cancer and their families. This information will be based on the latest research and will meet the needs of those affected by pancreatic cancer. We have a busy publication production schedule, and you might be working on several information reviews, clinical trial summaries, and new resources, including videos and digital development at any given time. You will also help to ensure our information reaches those who need it, via a variety of channels.

Some of the main responsibilities include:

  • Producing new and revising current information in a variety of formats (we review our information every two to three years, and are developing and expanding the range of our information, including information in different formats).
  • Ensuring our information meets the needs of people affected by pancreatic cancer, working closely with lay reviewers and health professionals.
  • Ensuring our information is accurate and up-to-date by carrying out desktop research and working with our specialist nurses and health professionals.
  • Promoting our information to help ensure it reaches people affected by pancreatic cancer.
  • You will be supervising, recruiting, training, and supporting our Information Point Volunteers to ensure they help us deliver an effective information point service.

(Please note this role has responsibility for the production of both printed publications and web content. The role does not involve work specifically in IT or patient data.)

About you:

  • You will have significant experience in producing similar health information resources
  • You will have experience in ensuring information meets the needs of its audience.
  • You will have excellent writing, editing, and proofing skills, and be able to translate complex scientific information into easy-to-understand and accessible information.
  • You will have excellent communication skills and project management skills.
  • You will have a strong understanding of best practice in producing health information.

Please see the job pack below for full details of the role.

Working with us:

We are an inclusive employer committed to developing a diverse workforce and are looking for people who can demonstrate dedication to our cause and values. We offer a supportive place to work with helpful and friendly staff who report a high level of job satisfaction. We are currently working remotely due to Covid-19 restrictions, but our main office is based in London on the river with views towards Westminster. Flexible working is available for this role and this role can be home-based / office-based or a mix of home and office working.

To apply, please read this job pack and complete section 1 and section 2 of the application form, and send this to

Contract: Permanent

Salary: £32,000- £35,000 per annum (Dependent on experience)

Hours: Full-time, 35 hours per week, Monday to Friday, 9 am to 5 pm

Location: Flexible working is available for this role. This role can be home-based / office-based or a mix of home and office working.

Closing date: Monday 12 April 2021 at 9 am. This role may close earlier if we receive a high number of suitable applications, please apply early.

Interview dates: 21st / 22nd April 2021 ( Interviews will take place remotely via a Zoom video call).

To apply, please read the job pack below and complete section 1 and section 2 of the application form, and send this to

You must have the right to work in the UK when you apply.

Download the job pack and application form below:

Job pack – Patient Information Officer – March 2021

Application Form – Section 1 (word document)

Application Form – Section 2 (word document)