Senior Supporter Engagement Officer (Events)

Are you passionate about working in an exciting events role?

Look no further, we’re seeking a Senior Supporter Engagement Officer (Events) on a 12-month fixed-term contract to join our fantastic Community & Events Team!

Community & Events play an important role in the charity’s fundraising strategy, and we are looking for a confident and proactive team player to take responsibility for the planning, delivery, and ongoing development of our existing programmes and new initiatives. The Community & Events team sits within the wider Mass Fundraising team. Whilst each person is responsible for their own area, we also work in an agile manner that enables us to respond quickly & work collaboratively across the department to the changing fundraising market. It will lead to the delivery of timely, targeted, relevant, and engaging communications to our various audiences, with the aim of recruiting new and engaging existing supporters.

You will also play a key role in engaging and working collaboratively with internal and external stakeholders, optimising training programmes, and delivering new concepts that promote events and fundraising.

Some of the main responsibilities of this role include:

Being responsible for managing & delivering a range of fundraising products within the Community & Events team’s portfolio.

  • Develop, implement and lead on robust donor, supporter, and volunteer recruitment plans, including challenge event participants, community fundraisers, in memory donors, legacy pledgers, fundraising groups, and others.
  • Ensure the successful implementation and delivery of supporter journeys across fundraising program streams for core audiences with clear objectives to increase conversion, income, gift values, and retention rates.
  • Managing your assigned running, cycling, and challenge third-party iconic events within the Event’s team portfolio.
  • Lead on the development and ‘on the day’ delivery of Pancreatic Cancer UK training days, social days, cheer points, and post-event receptions.
  • Project lead or act as support lead on your assigned Events and fundraising products.

About you:

We’re looking for someone with enthusiasm, good communication skills both verbal and written, and someone who can be empathetic when dealing with supporters. You’ll be passionate about people, and you’ll always put our supporters first. You’ll have excellent organisational skills and attention to detail and you’ll be good at building rapport with supporters and colleagues alike.

You will have a sound knowledge of mass-market fundraising and have proven ability in the below areas:

  • Stewarding supporters, providing fundraising and event advice
  • Event management and delivering on-day event logistics
  • Developing and delivering multi-channel marketing campaigns
  • Excellent project management skills with the ability to manage multiple tasks simultaneously and to work to deadlines

If this sounds like you – we’d love to hear from you!

Please see the job description and person specification for full details of the role. If you wish to discuss the role informally, before applying, please contact Lauren, Supporter Acquisition and Engagement Manager at lauren.hunt@pancreaticcancer.org.uk

About us:

It’s unacceptable that more than half of people diagnosed with pancreatic cancer die within 3 months. Survival rates have improved enormously for most cancers, yet for pancreatic cancer, this is not the case. And, with treatment and care affected by the pandemic, the situation has only got worse.

Pancreatic Cancer UK is a national charity dedicated to taking on this injustice using every possible means. We’re supporting people with pancreatic cancer now, campaigning, and funding vital research to transform the future.

Working with us:

We are an inclusive employer looking for people who can demonstrate dedication to our cause and values.

We celebrate all aspects of diversity and inclusion and believe in appointing the right person for the role and, that there should be no barriers to work and employment. We are aiming to be an organisation whose workforce broadly reflects our society and creates a positive environment for everyone to flourish, therefore we particularly welcome applications from candidates who consider themselves to be in a diverse minority.

We offer a dynamic, high-performing, and supportive place to work with friendly and welcoming staff who are really focussed on moving our cause forward and report a high level of job satisfaction. We are a growing and changing organisation and this brings the opportunity for our people to grow with us and to contribute and influence who we are in the future. We only have one office which is based in London on the river with spectacular views towards Westminster (SE1), and, we feel that for the size and type of organisation that we are, it is highly beneficial that our people come into the office at times, as this works great for creating positive energies, collaboration between different teams and supports our culture of impactful and responsive working. We believe having different ways of connecting, interacting, and working is good for everybody and better for us as an organisation. We don’t feel that it is necessary for everyone to be in the office all the time and so we envisage that this role will be a blend of working from home and working in the office under a hybrid working model, and we are happy to consider flexible working options.

  • Contract: 12 month fixed-term contract
  • Salary: £33,269 per annum, inclusive of London Weighting
  • Hours: Full-time, 35 hours per week (Monday-Friday)
  • Location: Working from home and in the London Office
  • Closing date: Please note this vacancy has been extended past the original closing date. Therefore, we will now be reviewing each application as they come in on a rolling basis and we will close this vacancy once we fill this position.
  • Interview dates: We will be organising interviews for Mid-May 2022. Dates are to be confirmed.

About our recruitment process:

We are a small but growing charity, and like every other organisation, we are aware that the recruitment market is competitive and that great candidates do not stay on the market for long and in some cases resource is scarce. Every vacancy is a gap for us in which we do not have the correct level of resources to help us combat our fight against Pancreatic Cancer and make a difference in increasing survival rates and supporting those impacted.

We also know that candidates want us to come back to them quickly, so we may do rolling interviews as part of our adaptive recruitment process. We do not want anyone to feel excluded by this approach and we will do our best to accommodate a suitable time for your interview that works for you and our hiring managers. If you have a question about the role/ process just get in touch with us! We are happy to chat this through!

How to apply:

  • Please review the Job Description, Person Specification Criteria, and attachments below
  • Please address the criteria in the person specification form. This information will be used to select candidates for interview.
  • Your completed application form and CV should be sent to jobs@pancreaticcancer.org.uk

You must have the right to work in the UK when you apply.

Download the Job Description & Person Specification (JDPS) and application form below:

Diana’s letter to our candidates

JDPS – Senior Supporter Engagement Officer (Events) – April 2022

Senior Supporter Engagement Officer (Events) – Main T&Cs and how to apply

Application form