Supporter Engagement Assistant

About the role:

We are seeking a Supporter Engagement Assistant (Community & Events) to join our fantastic Community & Events Team!

Community & Events play an important role in our fundraising strategy, and we are looking for a confident and proactive team player to take responsibility for the planning, delivery, and ongoing development of our existing programmes and new initiatives. The Community & Events team sits within the wider Mass Fundraising team. Whilst each person is responsible for their own area, we also work in an agile manner that enables us to respond quickly & work collaboratively across the department to the changing fundraising market.

This role will assist in the delivery of timely, targeted, relevant, and engaging communications to our various audiences, with the aim of recruiting new and engaging existing supporters.
You will also play a key role in engaging and working collaboratively with internal and external stakeholders.

Some of the main responsibilities of this role include:

  • Assist with the development of robust donor, supporter, and volunteer recruitment plans, including challenge event participants, community fundraisers, in-memory donors, legacy pledgers, fundraising groups, and others.
  • Support the data management across assigned projects.
  • Develop and manage relevant fundraising communications across supporter journeys, digital channels, and offline materials
  • Develop and build strong effective working relationships with supporters and assigned super supporter
  • Provide support to donors, fundraisers, and volunteers by responding to enquiries.
  • Act as the main point of contact for your assigned projects, ensuring supporters have an incredible experience by developing engaging communication and engagement plans.
  • Ensure relevant fundraising sections of the website are up to date and accurate
  • Ensure all supporters are thanked in a timely fashion.
  • Manage fundraising stock level management with fulfillment house processes and ordering event equipment

About you:

We’re looking for someone with enthusiasm, good communication skills both verbal and written, and someone who can be empathetic when dealing with supporters. You’ll be passionate about people, and you’ll always put our supporters first. You’ll have excellent organisational skills and attention to detail and you’ll be good at building rapport with supporters and colleagues alike.

You will understand various fundraising methods and have proven ability in the below areas:

  • Have proven ability in providing support to a busy team
  • Have a track record of stewarding supporters
  • Have excellent written and oral communication skills
  • Keen to develop your professional fundraising skills
  • Able to use Microsoft Office to an intermediate level (Word, Excel, PowerPoint, Outlook)
  • Able to quickly build rapport and establish strong relationships with stakeholders internally and externally at all levels
  • Able to cope under pressure and manage your own workload

If this sounds like you – we’d love to hear from you!

Please see the job pack below for full details of the role.

About us:

It’s unacceptable that more than half of people diagnosed with pancreatic cancer die within 3 months. Survival rates have improved enormously for most cancers, yet for pancreatic cancer, this is not the case. And, with treatment and care affected by the pandemic, the situation has only got worse.

Pancreatic Cancer UK is a national charity dedicated to taking on this injustice using every possible means. We’re supporting people with pancreatic cancer now, campaigning, and funding vital research to transform the future.

Working with us:

We are an inclusive employer committed to developing a diverse workforce and are looking for people who can demonstrate dedication to our cause and values. We offer a supportive place to work with helpful and friendly staff who report a high level of job satisfaction. We are currently working remotely due to Covid-19 restrictions, but our main office is based in London on the river with views towards Westminster. We offer flexible working and we envisage once Covid restrictions are lifted, this role will be a blend of working from home and working in the office.

To apply, please read the job pack and complete section 1 and section 2 of the application form, and send this to

Contract: Permanent
Salary: £20,400 – £24,000 per annum (Dependent on experience)
Hours: Full-time, 35 hours per week (Monday-Friday).
Location: London SE1 (temporarily remote working from home)
Closing date: Monday, 2 August 2021 at 9 am. This role may close earlier if we receive a high number of suitable applications, please apply early.
Interview dates are 10 and 11 August 2021  (Interviews and a short test will take place remotely via a Zoom video call and Microsoft Teams).

You must have the right to work in the UK when you apply. 

Download the job pack and application form below:

Supporter Engagement Assistant – Job pack 2021.docx

Application Form – Section 1 (word document)

Application Form – Section 2 (word document)