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Privacy policy

Pancreatic Cancer UK - Privacy Policy

At Pancreatic Cancer UK we take your right to privacy very seriously. This privacy policy tells you how and why we use the information you give us. Any personal information will be treated in accordance with the Data Protection Act 1998, which came into force in 2000.

Collection of information

Information you give us may include your name, contact details, credit card or bank details, information about your health, or any other information you give us.

Pancreatic Cancer UK is the sole owner of the information submitted by you to us in any way. This may include when ordering publications or merchandise, making a donation, registering on the discussion forums, contacting our Support Line, signing up to newsletters, completing surveys, filling in forms, or any other ways you contact us.

We may also collect general information about the use of our website.

How will we use personal information?

We will use your information to provide you with information, products or services that you request from us, to respond to your feedback, to develop and improve our services, or to further our charitable aims, including fundraising activities.

We may also tell you about products or services which we feel may interest you – where you have agreed to be contacted for these purposes. If you do not wish to receive this information please contact us at enquiries@pancreaticcancer.org.uk or 020 3535 7090.

We may use your information to compile anonymous statistics and research in the course of our work, to help us ensure we are meeting our aims, and improve what we do.

We may share your information with carefully chosen suppliers or third parties in order to provide you with further information on the charity’s work and activities. For example, we will provide our fulfilment house with details of publication orders from health professionals in order to fulfil these orders. They will keep this information confidential and won’t sell it on to other parties. We may also need to disclose your information if required to do so by law. However, we will never sell or rent personally identifiable information that you have provided to us to third parties.

We use profiling and screening techniques to ensure communications are relevant and timely, and to provide an improved experience for our supporters.  Profiling also allows us to target our resources effectively, which donors consistently tell us is a key priority for them.  We do this because it allows us to understand the background of the people who support us and helps us to make appropriate requests to supporters who may be able and willing to give more than they already do.  Importantly, it enables us to raise more funds, sooner, and more cost-effectively, than we otherwise would. 

When building a profile we may analyse geographic, demographic and other information relating to you in order to better understand your interests and preferences in order to contact you with the most relevant communications.  In doing this, we may use additional information from third party sources when it is available.  Such information is compiled using publicly available data about you, for example addresses, listed Directorships or typical earnings in a given area.

How do we protect personal information?

We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date. We use secure systems to store information. And we keep it only for as long as is necessary for the purposes for which it was intended, or for as long as we are legally required to keep it.

Please be aware that email is not recognised as a secure means of communication. If you choose to send private information to us by email, you do this at your own risk.

Your consent

By providing us with your personal data, you agree to the collection and use of any information you provide, in accordance with the above purposes and this privacy statement.

Support line

When you speak to a member of the Services Team via our Support Line you may be asked for information about you that the Data Protection Act 1998 defines as sensitive, such as your state of health. Members of the Services Team store information about the content of calls and emails received via the Support Line Service to enable them to provide subsequent support. Only the Support Line Team are able to access this information.

As with all the personal information you provide us with, you can be assured that any sensitive information you choose to supply will be kept in accordance with the terms of the Act and only used in accordance with this privacy policy.


Any information and credit card details you send to us using our donation page are encrypted, so cannot be intercepted over the Internet. We do not store your credit card details, apart from bank details provided to us in setting up Direct Debits, which are held using a secure system and are only shared with a third party agency for the purposes of administering the Direct Debit.

Analysing how people use our website

This website uses Google Analytics, which is provided by Google, to look at how people use the site. Google Analytics uses "cookies", which are text files placed on your computer. They help us understand people’s interests and preferences, to make sure the website is as easy to use as possible.

The information produced by the cookie about how you use the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information to compile reports on website activity for us, and to provide other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not link your IP address with any other information held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, However, please be aware that if you do this, the website may not work as well as it should. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes we’ve described above.


Our websites may include links to websites run by other organisations. Pancreatic Cancer UK is not responsible for the privacy practices of these other websites so you should check their privacy policies.

Accessing your information

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee), and to have any inaccuracies in your information corrected.


We may revise this privacy policy from time to time. Any change will take effect once the revised privacy policy is available on this website. Please check the policy regularly for any changes.

If you have any questions about this privacy policy, please contact us:

Tel: 020 3535 7090 or email enquiries@pancreaticcancer.org.uk