FAQs about your Progress newsletter
As one of our most valued supporters, you’ll have received your Progress newsletter in the post over the past couple of days – or it will be with you very soon. Unfortunately, due to an error by our printing partner the wrong Freepost envelope as been enclosed. We’re very sorry for any confusion this may have caused and below are some FAQs to help explain further.
What has happened?
As one of our most valued supporters, you’ll have received your Progress newsletter in the post over the past couple of days – or it will be with you very soon.
Enclosed with your Progress newsletter is a donation form and a Freepost envelope. Due to a printing error, the wrong Freepost envelope has been enclosed. It is the Freepost envelope for a different charity – The National Youth Orchestra of Great Britain.
Click here to see what the wrong Freepost envelope looks like.
What happens if I've already sent my donation back in the Freepost envelope?
If you’ve already sent your donation in The National Youth Orchestra of Great Britain Freepost envelope, thank you so much for your generosity and please don’t worry.
We’re working closely with The National Youth Orchestra of Great Britain to ensure all kind donations to Pancreatic Cancer UK are sent to us quickly and securely.
This process means it will take us longer to thank you for your donation. We’re sorry about this and will send your thank you as soon as possible.
I’d still like to donate; how can I do this?
We’ve arranged for the correct Freepost envelope to be sent out to you as soon as possible, should you wish to donate via post.
Our printing partner is providing this service free of charge and all materials are recyclable.
You can also donate online here, by scanning the QR code on your donation form or calling our Supporter Care Team on 020 3535 7090 (Option 2).
Thank you so much for your wonderful support.
How are you resolving this situation?
We’re working closely with the National Youth Orchestra of Great Britain to ensure all donations to Pancreatic Cancer UK are sent to us quickly and securely.
We’re also working closely with our printing partner to ensure the correct Freepost envelope is sent out to kind supporters like you. This will be at no cost to Pancreatic Cancer UK.
Our printing partner will be developing new processes which Pancreatic Cancer UK will feed into, so this doesn’t happen again to us or any other charities.
Is re-printing the Freepost envelopes a good use for charitable donations?
As our printing partner made the error, they will be covering the costs of printing and sending the correct Freepost envelope. There will be no cost to Pancreatic Cancer UK.
Isn’t re-printing the Freepost envelopes bad for the environment?
We’ve taken care to ensure our mailings are fully recyclable so anything unused can be recycled or passed onto your friends and family to use.
What should I do if I have a question?
If you have any further questions, please get in touch with our friendly Supporter Care Team on 020 3535 7090 (Option 2) or firstname.lastname@example.org