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Support Line

Get support

Our Support Line is a lifeline for thousands of patients, families and friends.

We run a confidential Support Line for anyone affected by pancreatic cancer. As pancreatic cancer specialist nurses, we understand the issues you might be facing and can support you in coping with pancreatic cancer. We are here for you and can provide individual specialist information about pancreatic cancer, treatment options and managing symptoms and side effects. As a listening ear, we can also help with your concerns and provide support.  

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How we will treat you

  • We will listen with empathy
  • Be non-judgmental
  • Discuss sensitive issues with respect and acceptance
  • We won’t lead or direct a call
  • We will not offer any counselling

What you can expect from us

  • Our Support Line is free to call from all landlines, payphones and all mobile phones so you will not incur any costs to contact us
  • If you call and the line is busy or the Support Line is closed you will be able to leave a message. A nurse will be in touch within 24 hours (or 48 hours is your enquiry is received over the weekend or a public holiday when the service is closed)

Tell us what you think

Your feedback is really important to us. We welcome this so that we know how we’re doing and can make improvements to our services. Read more about feedback on our services.

Support Line Quote


Meet our specialist nurses

Dianne Dobson, Pancreatic cancer specialist nurse 

Dianne DobsonDianne has been nursing for 27 years having completed her general nursing training in Australia. She worked in Intensive Care for 14 years both in Australia and London and then spent 6 years working in Liver Transplantation in London. Her most recent experience was with the HPB (hepato-pancreatobiliary) surgery team at a specialist centre in London, where her work involved supporting patients having surgery for pancreatic cancer. 

Chris Gilbert, Pancreatic cancer specialist nurse

ChrisChris has been nursing for 10 years and started work in the acute setting. He moved to palliative care 5 years ago. This included working in a hospice in-patient, day-care and hospice at home team. Most recently he managed a caseload within the community setting providing end of life care and support to patients and their families including those suffering from pancreatic cancer. 

Jeni Jones, Pancreatic cancer specialist nurse 

Jeni Jones

Jeni has been nursing for 24 years and has spent the past fourteen years working in cancer care, including the care of people with pancreatic cancer. She has worked in the areas of chemotherapy, palliative care and clinical trials and is experienced in providing support to patients, families and friends.

Rachel Convery, Pancreatic cancer specialist nurse

Rachel ResizedRachel has been nursing for 19 years and spent the majority of these years working within cancer care. She has worked within the areas of surgery, chemotherapy and palliative care and her recent experience includes working with patients taking part in clinical trials. Rachel’s main experience is caring for patients with Gastro-Intestinal cancer, including patients with pancreatic cancer. Rachel is based in Northern Ireland and will also be helping us to develop some local services and make links with the hospital teams in this area.

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