Your questions answered
How many emails will I receive?
The number of emails you receive will depend on the pancreatic cancer diagnosis. It will range between 6 and 10 emails.
How often will I receive the emails?
The emails will be delivered over a short period of time. The timings will vary but will range from 3 days to a week.
The emails contain key information – what if I want to know more?
There will be links in the emails to more detailed information for when you are ready to find out more.
What if I don’t know my pancreatic cancer diagnosis yet?
If you don’t yet know whether the pancreatic cancer can be removed by surgery, we will send you information to support you. As you receive the emails, we will ask if you have been given a full diagnosis yet. We can then send you emails tailored to your diagnosis.
How will the information be adapted to my personal situation?
We will send you information about treatment and care, depending on whether or not surgery is an option for you. There will also be tips and information specifically aimed at family, friends and carers. The information will be aimed at people who have recently been diagnosed with pancreatic cancer and their families.
As everyone’s experience of pancreatic cancer is slightly different, the content and timings may not exactly match what you are going through at the time. But we hope you will get the key information you need to understand more about pancreatic cancer, your options, and how to get support.
We will also send you information about how we can support you. If you are a family member or friend of someone with pancreatic cancer, we will include some information about the wider work of the charity and how you can get involved.
What if I have been living with pancreatic cancer for a while – will these emails still help me?
As the emails are designed for when someone is first diagnosed with pancreatic cancer, you might find that the information on our website and other support services can better support you at this time.
What if I don’t want to receive the emails anymore?
If you want to stop receiving these Tailored Information and Support emails, you can unsubscribe at any time. There will be instructions on how to do that at the bottom of each email. If you have supported our other work, you will still get emails about this.
How can I know that the information is trustworthy?
Specialist healthcare professionals review our information so you can be sure it is accurate and up-to-date. It is also reviewed by people affected by pancreatic cancer to make sure it is clear, easy to understand and provides the information you need.