Fundraising FAQs

Do you have a question for our fundraising team? Take a look at our fundraising FAQs below and we may be able to answer it for you.

If you can’t see an answer to your question please contact our Supporter Care Team

020 3535 7090

How can I send my fundraising to you?

If you have set up an online fundraising page:

All donations raised via your Pancreatic Cancer UK online fundraising page will be automatically sent to us. There is nothing more you need to do!

If you have raised funds offline:

You can send the funds you’ve raised offline to us in the following ways:

1 – Donate online here

After paying in your offline donation please email with your name, the date and amount of the donation and what it relates to so we attribute it to your fundraising.

2 – Donate by bank transfer into our account

Please email to request our bank details.

3 – Donate by phone

If you would prefer to make a donation over the phone please contact us on 020 3535 7090 and choose option 2

4 – Donate by  post

Please send cheques by post to –  Pancreatic Cancer UK, Queen Elizabeth House, 4 St Dunstan’s Hill, London, EC3R 8AD (Please do not send cash through the post)

How to contact our Fundraising and Supporter Care Team

If you have any questions please contact the team at or call 020 3535 7090 options 2 or 3. Lines are open 9am to 5pm Monday to Friday.

If you can’t get through please leave a message and the team will return your call as soon as they can.

How can I order merchandise for my event?

Please complete the Fundraising Materials Order Form

Once your pack is on its way, you will receive an email notification from Royal Mail noting it has been sent from ‘Your Retailer’.

If you have any questions or require help placing your order please contact us at

How do I set up an online fundraising page?

Setting up an online fundraising page is easy and takes just a few minutes. Once you’ve set up and personalised your page, send the link to friends, family and colleagues explaining why you are fundraising for Pancreatic Cancer UK.

1 – Head to

2 – Click ‘Get started’

3 – Choose your category

4 – Click sign up and register

You can also fundraise through Facebook, Just Giving or Virgin Money Giving

Offline Sponsorship

If you are fundraising through our bespoke fundraising site, please email any funds that you’ve raised offline and we’ll add those donations to your page.

If you are fundraising through Just Giving or Virgin Money Giving you can add any money that you have raised offline to your page. Log into your account, find your page and click edit. Please note that Pancreatic Cancer UK cannot amend or change your page.

Can I use the Pancreatic Cancer UK logo?

We can provide you with a special ‘In Aid of Pancreatic Cancer UK’ logo which you can use on items that you may wish to produce such as posters, tickets or t-shirts.

Please email with details of your fundraiser and a member of the team will share the logo with you.

How do I publicise my fundraiser?

Talk about it online

There are lots of ways to promote your fundraiser online using social media sites such as Facebook, Instagram, Linked In and Twitter. If you have an online fundraising page you can share the link along with any photos of your event.

Make a video and take photos

Why not put together a home video? It can be emotive, entertaining and can be of anything from a personal message to a diary of your planning. Posting snippets of video to your social media can be a fun way of keeping people up to date with your fundraising event!

Tell your local press

You can contact your local press to let them know what you have planned. Local papers are always interested in hearing personal stories, so make sure you include the reasons why you’re supporting Pancreatic Cancer UK when you contact them. You should be able to find their contact details in the papers themselves or on the internet.

Make sure to let them know the time, date and location of your event, as they may be able to send a photographer or reporter along. If not, take the best quality photo you can of your event and send it to them.

We also have a sample press release which you can use as a template if you’re not sure where to start.

Put it on a poster

Posters may seem a bit old fashioned when everything appears to be online, but they do get noticed! Depending on what fundraising event you are planning we have some lovely poster templates for you to use – just let us know what you’re planning and we can send them to you.

Alternatively, we can send you our ‘In Aid of Pancreatic Cancer’ logo to use on your own poster design.

To receive posters or the logo, please email us at

How do I organise a collection?

You can see all our top tips on how to organise a collection here!

Do you have a policy on accepting or refusing donations?

We have an Acceptance and Refusal of donations policy which details the types of donation we can and cannot accept. Largely this relates to corporate and pharmaceutical donations rather than those from individuals.

Gift Aid Form

Please complete our online Gift Aid form or download a printable PDF copy.

Fundraising and the Law

If you are organising a small event, or only including your personal friends and family, this is considered a private event and the information below does not apply.

When it comes to bigger fundraising events and activities that involve the public then there are various rules and regulations which apply and are outlined below.

As you will be fundraising in aid of Pancreatic Cancer UK and not on behalf of the charity, we do not accept overall responsibility or liability for any fundraising that you might choose to organise.


If you are planning on holding an event that involves the public, you will need public liability insurance. This can be purchased from an insurance company or broker. Check with the owners of your event venue or supplier ad they may have insurance that will already cover you!

Raffles and lotteries

If you are holding a small raffle on the day of your event you do not need a licence as long as the draw takes place at the event itself. If you are holding a raffle or lottery under any other circumstances please visit  or call us on 020 3535 7090.

Food and drink

Food safety laws apply if you are selling food and drink to the public at your event. Please visit for more information. If you are selling alcohol, please be aware you may need an additional licence unless your venue already has one to cover your event.


While we welcome under 16s fundraising for Pancreatic Cancer UK, there are legal restrictions as to what they can do. Under 16s can be sponsored to take part in an event or help organise an event, but there must always be an adult present to handle any money raised. If any photographs are taken of children at your event you will need to get parental permission.

Health and safety

You need to make sure that everyone will be safe at your event and you should carry out a risk assessment beforehand. Do not hesitate to get in touch with us if you need any help! Pancreatic Cancer UK cannot be held responsible for any accidents.

Please be aware that these are guidelines and not an extensive list. For more information please contact us by calling 020 3535 7090 or emailing

Where can I find a sponsorship form?

I can't take part in my fundraiser anymore what should I do?

If you are unable to take part or decide to withdraw from the fundraiser, event or challenge and received sponsorship money, please make your sponsors aware and ask if they are still happy for the funds you’ve raised to go to Pancreatic Cancer UK. 

Please also email making us aware of your cancellation and if you’d like information on requesting refunds.  



Other ways to give

How do I set up a tribute fund?

Together in Memory is our online tribute space. Here you can create a tribute fund to remember your loved one and celebrate their life. You can share photos and memories with family and friends while raising funds for Pancreatic Cancer UK, so we can transform the future for people with pancreatic cancer. 

Create your tribute fund 

How can I arrange a funeral collection?

You can find advice on setting up a funeral collection here.