If you have concerns about your care

If you have concerns about your care, it's important that you raise these. Don't be worried that this will affect future treatment and care.

NHS care

If you have concerns about your NHS care, then talk to the doctor or nurse first. It is important for you to raise any concerns you have. Don’t be worried that this will affect future treatment and care. If talking to the doctor or nurse doesn’t help things, you may want to take the issue further.

  • In England, you can speak to the Patient Advice and Liaison Service (PALS). Find out more on the NHS website. Your local Healthwatch service can also help if you want to make a complaint.
  • In Scotland, you can speak to the Patient Advice and Support Service. Find out about them from Citizens Advice Scotland.
  • In Wales, each Local Health Board or NHS Trust has its own concerns team. Find out more from NHS 111 Wales.
  • In Northern Ireland, the Patient and Client Council can help you with your complaint. Find out more from the nidirect website.

If you are not happy with the response you receive, you can contact the Ombudsman. This is an organisation that handles health complaints. These include:

Private healthcare

With private healthcare, you should talk to your family member’s doctor or nurse about your concerns first. If the situation isn’t sorted out you can speak to the organisation that regulates the service.

Citizens Advice have more information about complaining about private healthcare.

Updated October 2021

Review date October 2023