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Support Line

Questions about pancreatic cancer?

We run a confidential Support Line for anyone affected by pancreatic cancer. Our pancreatic cancer specialist nurses can provide individual specialist information about pancreatic cancer, treatment options and managing symptoms and side effects. We can also listen to your concerns and provide support.  

helplines logoFreephone: 0808 801 0707

Email support@pancreaticcancer.org.uk 

The service is available Monday to Friday from 10am-4pm (the service is closed on Bank Holidays).

 

If you call and the line is busy or you call out of hours you can leave a message and one of the nurses will be in touch within 24 hours (or 48 hours if your enquiry is received over the weekend when the office is closed). 

We aim to respond to emails within 24 hours (or 48 hours if your enquiry is received over the weekend when the office is closed).

Our Support Line is free to call from all landlines, payphones and all mobile phones.

At Pancreatic Cancer UK we take your right to privacy very seriously. If you would like to read our Privacy Policy click here.

Meet our specialist nurses

Dianne Dobson, Pancreatic cancer specialist nurse 

Dianne DobsonDianne has been nursing for 27 years having completed her general nursing training in Australia. She worked in Intensive Care for 14 years both in Australia and London and then spent 6 years working in Liver Transplantation in London. Her most recent experience was with the HPB (hepato-pancreatobiliary) surgery team at a specialist centre in London, where her work involved supporting patients having surgery for pancreatic cancer. 

Chris Gilbert, Pancreatic cancer specialist nurse

ChrisChris has been nursing for 10 years and started work in the acute setting. He moved to palliative care 5 years ago. This included working in a hospice in-patient, day-care and hospice at home team. Most recently he managed a caseload within the community setting providing end of life care and support to patients and their families including those suffering from pancreatic cancer. 

Jeni Jones, Pancreatic cancer specialist nurse 

Jeni Jones

Jeni has been nursing for 24 years and has spent the past fourteen years working in cancer care, including the care of people with pancreatic cancer. She has worked in the areas of chemotherapy, palliative care and clinical trials and is experienced in providing support to patients, families and friends.

 

Rachel Convery, Pancreatic cancer specialist nurse

Rachel ResizedRachel has been nursing for 19 years and spent the majority of these years working within cancer care. She has worked within the areas of surgery, chemotherapy and palliative care and her recent experience includes working with patients taking part in clinical trials. Rachel’s main experience is caring for patients with Gastro-Intestinal cancer, including patients with pancreatic cancer. Rachel is based in Northern Ireland and will also be helping us to develop some local services and make links with the hospital teams in this area.

Feedback on our Support Line service

"I don't know how to thank you for the fantastic support and information you have given us. I feel, now having contacted and heard from you, that we have the most wonderful support we could have asked for.  Only by chance I picked up the leaflet today in the hospital and thank goodness I did.  I will be in touch again soon.  But I want to re-iterate what an incredible difference it makes to all three of us that  you are there and so compassionate, understanding and wanting to help."

"It was a tremendous help to have access to reliable advice and information. It meant we could ask the doctors/ GP the right questions and helped us feel more in control of my Mum's care because we were better informed."

" It is a very professional service. The nurse was very experienced."

" In times of absolute desperation Dianne was the voice of reason and was the most caring and genuinely concerned nurse I had dealt with. She really did care even although I was at times angry and in total despair. She also listened to me although I'm sure her time is precious. What a helpful amazing service, specifically for this awful disease. Well done to all involved. You have been invaluable."

" It feels like a lifeline - there is someone I can contact who will give a professional response but in a way I understand. I was amazed and delighted with the speed that I received answers to my queries. A very special thank you to Jeni."

"The nurse was so helpful and kind, the question that I needed to know involved some research on her part and I am very grateful for that. She didn't rush me when I was telling her all that had happened, she listened carefully and I felt that I was talking to a close friend."

"Both nurses are very easy to talk to, even under difficult situations. Nothing was ever too much trouble. It is reassuring, although not satisfactory, to find out that many other people have similar experiences to ours in respect of diagnosis & treatment"

Our 2013 satisfaction survey of the Support Line found that '100% of respondents were very satisfied with the support line service and would recommend it to others.'

Helplines Member