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Fundraising FAQs

Updated 18 March 2020. Please note, we have now published a set of Coronavirus (COVID-19) -related FAQs.

Do you have a question for our fundraising team? Take a look at our fundraising FAQs below and we may be able to answer it for you. If you don't see the questions you need to ask, then call our fundraising team on 020 3535 7090 or email fundraise@pancreaticcancer.org.uk.

  • If you have set up an online fundraising page:

    If you have an online fundraising page, such as Just Giving or Virgin Money Giving, donations made via your page will be automatically sent to the charity.

    How to send us fundraising money, or a donation:

    If you have fundraising money you would like to send us, or a donation you would like to make please pay it in via our website:


    Please ensure you provide all relevant details so we can send you an acknowledgement and attribute the donation correctly.

    You can also pay by bank transfer into our account:

    Account Name: Pancreatic Cancer UK
    Bank: Barclays Bank
    Sort Code: 20-71-03
    Account number: 83514536
    Ref: Your Name

    Please ensure if you make a bank transfer that you email supportercare@pancreaticcancer.org.uk with your name, the date and amount of the donation and what it relates to so we can match it to the bank statement and ensure we thank you.

    You can donate by post, please send postal donations or banking cheques to:

    Pancreatic Cancer UK, Westminster Tower, 3 Albert Embankment, London SE1 7SP

    Due to the current situation with coronavirus (COVID-19), our team are now working from home and there will be a delay in processing postal donations and banking cheques.

    Please note, due to the current circumstances we will only be able to send acknowledgements (and digital certificates) by email.  Letters and fundraising certificates will be posted to you once we are back in the office if you request this.

  • If you have any questions please email the Supporter Care team at supportercare@pancreaticcancer.org.uk or you can phone us anytime between 9am and 5pm Monday to Friday on 020 3535 7090 options 2 or 3.

    If you cannot get through then please leave a message and the team will return your call during normal office hours as soon as they can.

  • Please complete the Fundraising Materials Order Form 

    If you have any problems, don't hesitate to let the fundraising team know on fundraise@pancreaticcancer.org.uk 


  • Setting up a fundraising page online is an easy and takes just a few minutes. Then you will be able to send your personalised link to friends, family and colleagues asking them to fundraise for you. 

    Firstly, go to Virgin Money Giving. Click on the 'Start fundraising' button on the right under Support Us and follow the instructions to create a Virgin Money Giving account or log in if you have an existing account.

    You will then  be able to create your fundraising page including the event that you are doing and a fundraising target that you are aiming for. Add a personal story as to why you're fundraising for us - the more personal your page is, the better your fundraising, as it explains why you are taking on your challenge and will motivate people to support you.

    All donations and sponsorship raised on this page are sent directly to Pancreatic Cancer UK. 

    Offline Sponsorship - You can add any money that you have raised yourself through sponsorship forms and donations offline to show the amount of money that you have raised in total. Pancreatic Cancer UK cannot amend or change your page - to update any offline sponsorship onto your page, please log into your account and you will be able to update this. 

  • We have a special in support of logo that we send out to fundraisers to use on any materials, e.g. posters, tickets or t-shirts you may produce for the event.

    Please email fundraise@pancreaticcancer.org.uk with details of your event and a member of the team will be able to help you. 

  • Talk about it online

    There are lots of ways to promote your fundraising events online using social media sites such as Facebook, Instagram and Twitter. If you have a fundraising page you can also share the link and add any photos of your event.

    Make a video and take photos

    Why not put together a home video? It can be emotive, entertaining and can be of anything from a personal message to a diary of your planning. Posting snippets of video to your social media can be a fun way of keeping people up to date with your fundraising event!

    Tell your local press

    You can contact your local press to let them know what you have planned. Local papers are always interested in hearing personal stories, so make sure you include the reasons why you're supporting Pancreatic Cancer UK when you contact them. You should be able to find their contact details in the papers themselves or on the internet.

    Make sure to let them know the time, date and location of your event, as they may be able to send a photographer or reporter along. If not, take the best quality photo you can of your event and send it to them.

    We also have a sample press release which you can use as a template if you're not sure where to start.

    Put it on a poster

    Posters may seem a bit old fashioned when everything appears to be online, but they do get noticed! Depending on what fundraising event you are planning we have some lovely poster templates for you to use – just let us know what you are planning and we can send them to you. Alternatively, we can also send you the charity’s logo to use on your own poster design. To receive posters or the logo, please email us on fundraise@pancreaticcancer.org.uk and let us know about your event!

  • Collections are a great way to support Pancreatic Cancer UK and raise much needed funds, as well getting out and meeting new people. There are different types of collections and you need to ensure that you are keeping it all legal.  We have a detailed factsheet on this: How to organise a street collection.

    Once you have obtained all your permissions and arranged a date, the charity can provide you with collecting tins or buckets, along with seals and the other awareness materials you need.

  • We have an Acceptance and Refusal of donations policy which details the types of donation we can and cannot accept. Largely this relates to corporate and pharmaceutical donations rather than those from individuals.

  • Fill out our online Gift Aid form or download a printable PDF copy.

  • If you are organising a small event, or only including your personal friends and family, this is considered a private event and the information below does not apply.

    When it comes to bigger fundraising events and activities that involve the public then there are various rules and regulations which apply and are outlined below.

    As you will be fundraising in aid of Pancreatic Cancer UK and not on behalf of the charity, we do not accept overall responsibility or liability for any fundraising that you might choose to organise.


    If you are planning on holding an event that involves the public, you will need public liability insurance. This can be purchased from an insurance company or broker. Check with the owners of your event venue or supplier ad they may have insurance that will already cover you!

    Raffles and lotteries

    If you are holding a small raffle on the day of your event you do not need a licence as long as the draw takes place at the event itself. If you are holding a raffle or lottery under any other circumstances please visit www.gamblingcommission.gov.uk  or call us on 020 3535 7090.

    Food and drink

    Food safety laws apply if you are selling food and drink to the public at your event. Please visit food.gov.uk for more information. If you are selling alcohol, please be aware you may need an additional licence unless your venue already has one to cover your event.


    While we welcome under 16s fundraising for Pancreatic Cancer UK, there are legal restrictions as to what they can do. Under 16s can be sponsored to take part in an event or help organise an event, but there must always be an adult present to handle any money raised. If any photographs are taken of children at your event you will need to get parental permission.

    Health and safety

    You need to make sure that everyone will be safe at your event and you should carry out a risk assessment beforehand. Do not hesitate to get in touch with us if you need any help! Pancreatic Cancer UK cannot be held responsible for any accidents.

    Please be aware that these are guidelines and not an extensive list. For more information please contact us by calling 020 3535 7090 or emailing fundraise@pancreaticcancer.org.uk.

  • Together in Memory is our online tribute space. Here you can create a tribute fund to remember your loved one and celebrate their life. You can share photos and memories with family and friends while raising funds for Pancreatic Cancer UK, so we can transform the future for people with pancreatic cancer. 

  • Click here for our Sponsorship Form.